difficult referral script

scenario stem

  • ICU registrar refuses to assess patient for intubation for CT

    • 23yo brought in by ambulance with unknown ingestion of drugs + alcohol - now obtunded, snoring, vomiting - want to intubate for CT scan
    • ED SHO was very vague about what exactly happened
    • ICU reg thought should give naloxone first, not an intubation service
    • Apologises and clarifies details of patient + indication for intubation
  • Orthopaedic registrar refuses to assess patient with back pain

    • 65yo with back pain, lost feeling of rectal fullness and post void bladder scan 300ml
    • why can't ED manage MSK back pain? sciatica can also produce some focal neurology in lower limb. doesn't consider 300ml to be really 'retention'
    • wants ED to do PR examination first
    • point is to emphasise not just focal neurology but risk factors for CES; reduced anal tone while part of ASIA score is a late sign and not part of the GIRFT guidelines
    • seeks compromise by helping to arrange MRI?
  • Gynae registrar refusing to see young female patient with abdo pain

    • 25yo with sudden onset LIF pain, normal bloods, urine dip normal, pregnancy test negative, has had oramorph/para/PR diclofenac - still in pain
    • wants surgeons to see first
    • LIF sudden onset pain referred as ?torsion - severe pain - says otherwise stable, if surgeons are happy, GP can refer to gynae OPD
    • insists that ED has not given enough analgesia
    • Gynae reg stressed - lots going on in maternity and inexperienced SHO
    • emphasise that torsion like testicular torsion is time-sensitive and poorly picked up on imaging

script

  • Introduce self with name and grade
  • Confirm other party's name and grade
  • Confirm patient details that you are discussing
  • Clarify previous discussion
  • Asks about concern/reason for refusal
  • reiterates indication for referral
  • politely refuses [some sort of unreasonable request]
  • Offers to prepare... equipment, people...
  • Comes up with agreed plan
  • Remains calm and polite throughout discussion
  • Global mark from examiner
  • Global mark from doctor