difficult referral script
scenario stem
-
ICU registrar refuses to assess patient for intubation for CT
- 23yo brought in by ambulance with unknown ingestion of drugs + alcohol - now obtunded, snoring, vomiting - want to intubate for CT scan
- ED SHO was very vague about what exactly happened
- ICU reg thought should give naloxone first, not an intubation service
- Apologises and clarifies details of patient + indication for intubation
-
Orthopaedic registrar refuses to assess patient with back pain
- 65yo with back pain, lost feeling of rectal fullness and post void bladder scan 300ml
- why can't ED manage MSK back pain? sciatica can also produce some focal neurology in lower limb. doesn't consider 300ml to be really 'retention'
- wants ED to do PR examination first
- point is to emphasise not just focal neurology but risk factors for CES; reduced anal tone while part of ASIA score is a late sign and not part of the GIRFT guidelines
- seeks compromise by helping to arrange MRI?
-
Gynae registrar refusing to see young female patient with abdo pain
- 25yo with sudden onset LIF pain, normal bloods, urine dip normal, pregnancy test negative, has had oramorph/para/PR diclofenac - still in pain
- wants surgeons to see first
- LIF sudden onset pain referred as ?torsion - severe pain - says otherwise stable, if surgeons are happy, GP can refer to gynae OPD
- insists that ED has not given enough analgesia
- Gynae reg stressed - lots going on in maternity and inexperienced SHO
- emphasise that torsion like testicular torsion is time-sensitive and poorly picked up on imaging
script
- Introduce self with name and grade
- Confirm other party's name and grade
- Confirm patient details that you are discussing
- Clarify previous discussion
- Asks about concern/reason for refusal
- reiterates indication for referral
- politely refuses [some sort of unreasonable request]
- Offers to prepare... equipment, people...
- Comes up with agreed plan
- Remains calm and polite throughout discussion
- Global mark from examiner
- Global mark from doctor